NetAlly comprehensive support and maintenance.
AllyCare Support
Comprehensive support and maintenance program for NetAlly Network Tools and software
NetAlly’s comprehensive support and maintenance program called AllyCare offers expanded coverage for our products.
These programs are designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment.
AllyCare 3-Year Savings Over 1-Year
On average, customers can save up to 19% over 3-years by taking advantage of the 3-year AllyCare option.
Buying a 3-year AllyCare support contract is like getting 7 months free compared to your customer renewing a 1-year AllyCare support contract 3-years in a row.
Benefits of AllyCare Support
Software Upgrades
Make sure your products are always up-to-date with the latest software. My AirMagnet or Link-Live portal will provide you access to the latest product enhancements, improving efficiency and troubleshooting.
Software upgrades may be released multiple times throughout the year, and these free upgrades are only available to active AllyCare product support program members.
Priority Technical Support*
Support program members are given priority access to our world-class technical assistance center (TAC) . Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions.**
Free Repair Service
If your unit needs repair, you are fully covered under AllyCare support. There is no need to go searching for a repair facility to try and fix your product if it is covered under AllyCare support. Plus, shipping costs are included.***
Training Programs
As a support program member, you have access to our growing library of specialized online training materials including web-based product training for many AirMagnet products and virtual training for AirCheck, LinkRunner and OneTouch products.