FAQ

Who is the Smart-UPS SMT range suitable for?
Smart-UPS SMT range is suitable for small to medium businesses who do not have the time or resources to monitor their UPS devices but understand the importance of doing so, or who have trusted a Partner with this task.

Can I monitor and control my UPS remotely?
Yes, options for monitoring and managing your UPS include SmartConnect Ethernet Port, EcoStruxure IT, Network Management Card and PowerChute.

What if I need a solution for an environment with more than 25 racks?

Our vendor-neutral data center infrastructure management software, EcoStruxure™ IT, provides flexible deployment options to monitor critical equipment and can deliver insights such as smart alarms directly to your smartphone, making it ideal for customers requiring visibility into UPS, cooling, power and more.

Do all models come with a preinstalled Network Management Card?
Select models with an "NC" suffix come with the network management card preinstalled.

What do switched outlet groups allow me to do?
Switched outlet groups provide greater control, allowing you to reboot hung devices, program sequenced on-and-off and non-critical load shedding of equipment.

How does SmartConnect advance plan differ from SmartConnect standard plan?
All new devices are on-boarded to the Standard plan with remote power monitoring, UPS and power events, automated distribution of firmware to UPSs with one-click remote installation and downloadable asset and renewal reports. Advanced Plan option provides UPS Outlet Group reboot for remote power cycling of connected IT equipment. Features vary with terms of use.

Does this UPS come with PowerChute Serial Shutdown software?

PowerChute Serial Shutdown is available for download from the apc.com. It is a UPS management software enabling graceful system shutdown in the event of an extended power outage and provides energy management capabilities for desktops, servers, and workstations.