EcoCare for Single-Phase UPS


Membership Services for simplified

Single-Phase UPS fleet management

With EcoCare services membership, we support you on the management of your Distributed IT environments.

EcoCare services membership

Managing a fleet of single-phase UPS and related accessories with your on-site team can represent a real challenge when it comes to budget and personnel.

With EcoCare, you’ll get:

  • Exclusive access to our experts, on-site and remotely
  • Faster response times
  • Simplified digital experience, through mySchneider portal
  • 24/7 remote monitoring
  • Maintenance recommendations & insights
  • Spare Parts coverage, including batteries

We help our EcoCare members increase uptime and optimize overall maintenance activities while reducing their carbon footprint.

mySchneider digital experience

EcoCare members benefit from a simplified digital experience to simplify their daily operations through mySchneider portal with:

  • Full visibility of your assets under management
  • Status of contracts, warranty status, digital entitlements, maintenance activites
  • Personalized reports
  • Specialized training
  • Chat directly online with our technical experts


Key Features

Exclusive Access to our experts

  • Customer Success Management team facilitates interaction with Schneider Electric experts*
  • Access to remote Technical Experts 24/7
  • If remote troubleshooting is not successful, we’ll dispatch our On-site qualified Field Services representatives to fix the issue

*Qualification based on UPS fleet size

On-Site intervention & replacement parts

  • Remedial on-site services performed by our qualified Field Services representatives with next business-day response*
  • Replacement parts, including batteries are fully covered
  • This model helps reduce unplanned costs related to maintenance, service, or parts

* Maximum zone coverage may vary based on your country/location


Unique Digital Experience & Specialized Training

  • Access to mySchneider portal with chat, visibility of assets and warranty status, visits scheduling and reports
  • Access to digital platform app 24/7 with information about alarm notification
  • Standard training available through mySchneider
  • Advanced online training courses to empower your staff for basic troubleshooting and self-monitoring at member rates


24/7 Remote Monitoring & Alarming

  • Expert monitoring of your connected assets
  • Proactive technical assistance in case of alarms*
  • Predictive battery wearing analytics
  • Automatically generated reports
  • Annual consultation with advanced analytics providing recommendations to improve maintenance and insights into operation**

*Customer/Partner performs if opting for advanced training

**Not included with the Advanced eLearning version

Sustainable Solution

  • We oversee appropriate and responsible disposal and/or recycling of batteries and other related components, as participants of the circular economy


6 good reasons why you should become an EcoCare member

1) Exclusive access to experts, allowing you to free up your personnel

2) Simplified digital experience, through mySchneider portal

3) Optimize your maintenance costs & reduce OPEX replacement parts included and by relying on us to manage your single-phase UPS fleet

4) Get maintenance recommendations and insights into your operations

5) Reduce carbon footprint with proper disposal and recycling of old equipment

6) Empower your team and develop their skills with specialized training


FAQ

Question
Answer
How do I activate my contract?

After EcoCare for Single-Phase UPS is purchased, you will receive an email with your digital entitlements from Schneider Electric or your IT partner. You will need to log in or create an account in the mySchneider portal and activate your contract. Once the contract is activated, connect to Schneider Electric’s cloud-based services using your Network Management Card or SmartConnect.

What happens after my EcoCare for Single-Phase UPS membership is activated?

You will receive an on-boarding call from our Connected Services Hub remote monitoring. The Connected Services Hub is notified of EcoCare for Single-Phase UPS orders, and contacts customers to connect new orders/assets within 10 business days

How am I contacted by the Connected Services Hub (CSH) when alerts & events happen?

Critical Events are escalated to the CSH and you will receive push notifications about your ticket. The CSH analyzes the situation (real alarm or nuisance alarm). If determined critical, the CSH will call out to your on-duty contact (from provided web portal) that you have set up. The CSH will make 3 attempts to contact you. On duty/Off duty status can be set by users via the app. If a nuisance alarm, the CSH will close out with note in app to you about why it was closed / disregarded.

Is EcoCare for Single-Phase UPS a replacement offer for Warranty Extensions?
No, Warranty Extensions and EcoCare for Single-Phase UPS are two different offers.

Can EcoCare for Single-Phase UPS be proposed for third party devices such as a competitor UPS?
It’s something we are evaluating. However, currently, 3rd party UPS cannot benefit from EcoCare for Single-Phase UPS.

How long is my product eligible for EcoCare for Single-Phase UPS?

 Smart-UPS with VRLA batteries are eligible for EcoCare for Single-Phase UPS up to 8 years after install. Smart-UPS with Lithium-Ion batteries are eligible for up to 7 years after install.