VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.

Manufacturer Part Number
VCS6-FND-P-SSS-C
Full Product Specifications

Note:

  • The full product specifications below are from the manufacturer and may contain information related to other package quantities that will not apply to the product that you are reviewing. Please confirm the actual content and/or package quantity from the main product specifications page.
  • These specifications may represent the entire product series/model/line to which this product belongs with specific configuration differences between the individual products stated.
  • These specifications may have been copied from the same product in other region/country in which case there might be minor differences in region-specific data such as Input Voltage, Terms of Warranty etc.

Hours of Operation [1]: 24 Hours/Day
7 Days/Week
365 Days/Year
Length of Service: 1 or 3 Years
Product Updates [2]: Yes
Product Upgrades [2]: Yes
Products Supported [3]: Support by Product Matrix
Method of Access: Telephone/Web
Response Method: Telephone/Email
Remote Support: Yes
Root Cause Analysis: Available only with Business Critical or Mission Critical Support Offering
Access to VMware Discussion Forums and Knowledge Base: Yes
Max Number of Technical Contacts per Contract: 6
Number of Support Requests: Unlimited

Target Response Times

Critical (Severity 1): 30 minutes or less: 24x7
Major (Severity 2): 4 business hours
Minor (Severity 3): 8 business hours
Cosmetic (Severity 4): 12 business hours

Business Hours: Monday - Friday
North America: 6 a.m. to 6 p.m. (local time zone)
Alaska, Hawaii: 6 a.m. to 6 p.m. (PST/PDT)
Latin America: 9 a.m. to 6 p.m. (local time zone)

Europe, Middle East, Africa (EMEA): 7 a.m. to 7 p.m. (GMT/GMT+1)

Asia, Pacific Rim: 8:30 a.m. to 8:30 p.m. (Singapore Time)

Japan (APJ): 8:00 a.m. to 8:00 p.m. (JST)

Australia/New Zealand: 7 a.m. to 7 p.m. (Sydney AET)